FAQs

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?

We accept Paypal, VISA, Mastercard, American Express and Discover.

3. How secure is my online order?

When purchasing your credit card online, all your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers. 

4. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. How do I set my shipping address?

Since our website and service are based in English, all the information that you type in is required to be English input method, including punctuations. If certain letters of your address contain non-English letters, you are advised to use similar English ones instead.

6. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will hold the package.

7. How long does shipping take & how can I track my package?

You can use the tracking number on our website via the page: Support- tracking your orders
We are not responsible for delays caused by the customs department in your country.

8. What Do I Do If I Have Missing Items In My Order?

Please contact us: info@bestpetspace.com
You will get the feedback in 1-2 business days